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  problem solving

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Author Topic:   problem solving
TomBlack
Moderator

Posts: 32
From:
Registered: Jul 2002

posted June 12, 2003 09:08 AM     Click Here to See the Profile for TomBlack   Click Here to Email TomBlack     Edit/Delete Message   Reply w/Quote
Hi Everyone,

I'm currently working on revising my seminar presentations on problem solving emphasizing a 9-step approach. However, I would like to contrast this with the "5-Why" approach. Can anyone comment on their experience w/ the "5-Why" approach?

tom

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Thomas Black
PPS, Inc.

www.ppsincorp.com

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louis33
Senior Member

Posts: 67
From:Allentown, PA - USA
Registered: Jun 2001

posted June 12, 2003 01:44 PM     Click Here to See the Profile for louis33   Click Here to Email louis33     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by TomBlack:
Hi Everyone,

I'm currently working on revising my seminar presentations on problem solving emphasizing a 9-step approach. However, I would like to contrast this with the "5-Why" approach. Can anyone comment on their experience w/ the "5-Why" approach?

tom

Bader over at plastics.com has always used it and had good results. I used it myself just this morning and it worked. Alwmost always does . . .

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M.Blader
Senior Member

Posts: 11
From:noplace
Registered: Jun 2003

posted June 17, 2003 10:04 PM     Click Here to See the Profile for M.Blader   Click Here to Email M.Blader     Edit/Delete Message   Reply w/Quote
1. Why won't the bolts break loose?
2. Why can't I sue QA for pain and suffering?
3. Why won't the anti-seize brush reach the bottom of the bottle?
4. Why won't maintenance fix that leak?
5. Why me?


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TomBlack
Moderator

Posts: 32
From:
Registered: Jul 2002

posted June 18, 2003 09:17 AM     Click Here to See the Profile for TomBlack   Click Here to Email TomBlack     Edit/Delete Message   Reply w/Quote
Blader,

If you don't mind, I'll use that one....


tom

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Thomas Black
PPS, Inc.

www.ppsincorp.com

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Steve H
Moderator

Posts: 204
From:New Zealand
Registered: Jun 2001

posted July 12, 2003 12:55 PM     Click Here to See the Profile for Steve H   Click Here to Email Steve H     Edit/Delete Message   Reply w/Quote
Hi Tom

Have you checked out Steve Litt's site, his approach to troubleshooting is worth looking at.
http://www.troubleshooters.com/troubleshooters.htm

Steve H

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